Refund policy

🔁 Return & Refund Policy
We at String Magic (a brand owned by Rajput Infotech) strive to deliver handcrafted excellence to every customer. However, if something isn’t right, we’re here to help.

🕒 14-Day Return Policy
You have 14 days after receiving your item to request a return.

To be eligible:

The item must be in the same condition you received it — unused, unworn, with all tags, and in the original packaging.

A receipt or proof of purchase is required.

To start a return, please contact us at 📧 hello@stringmagic.com.

Returns should be sent to the following address:
Rajput Infotech – String Magic
C-3, 2nd Floor, Swapnil Apartment,
Abhyankar Marg, Opp. Abhyankar Smarak Trust,
Dhantoli, Nagpur, Maharashtra – 440012, India

⚠️ Items sent back without first requesting a return will not be accepted.

🛠️ Damages and Issues
Please inspect your order upon delivery.
If your item is defective, damaged, or incorrect, contact us immediately at hello@stringmagic.com so we can make it right.

🚫 Exceptions / Non-Returnable Items
Certain items cannot be returned, such as:

Perishable goods (e.g., food, flowers, plants)

Custom products (e.g., personalized portraits or special orders)

Personal care items (e.g., beauty or hygiene products)

Hazardous materials, flammable liquids, or gases

We also do not accept returns on sale items or gift cards.

If unsure about your item, please contact us before initiating a return.

🔄 Exchanges
To exchange an item, return the original and place a new order once your return is accepted.

🇪🇺 European Union – 14-Day Cooling-Off Period
If your order is shipped into the European Union, you may cancel or return it within 14 days for any reason.
The item must be unused, in original packaging, and accompanied by proof of purchase.

💸 Refunds
Once we receive and inspect your return:

We’ll notify you whether the refund is approved.

If approved, you’ll be refunded via your original payment method within 10 business days.

Please note:
It may take additional time for your bank or credit card provider to process the refund.

If more than 15 business days have passed since approval, please contact us at hello@stringmagic.com.